Complaints

At WIP Group, we are committed to a prompt, fair, transparent and timely resolution of complaints.

How can We help you?

Although we strive to do things right and keep our customers happy, complaints sometimes do occur. When this happens, our objective is to resolve any disagreement as quickly and amicably as possible.

We will:

provide all reasonable assistance in the formulation and lodgement of your complaint or dispute,
only ask for and take into account relevant information in considering the complaint or dispute,
If requested, allow you to have access to information about you that we have relied on in assessing the complaint or dispute, except in special circumstances, such as where this would breach any laws (e.g. Privacy) or prejudice us in relation to the complaint or dispute. If we are not able to provide information requested by you, we will explain the reasons for this,
immediately initiate action to correct any identified error or mistake in dealing with a complaint or dispute, and
keep you informed of the progress of our response to your complaint or dispute.

All complaints and disputes are treated in confidence.

How to Make a Complaint

You may notify us of any complaint via telephone, in writing, by email or in person. We focus on a ‘timely resolution’ and act with a sense of urgency.